Frequently asked
questions.
Orders, product documentation, account, membership and policy questions, answered in one place.
Find a COA
Product documentation, all in one place.
Track an order
Order number, email, name or phone, and a ZIP code.
Contact us
Send the details; an order number helps.
Quality practices
How Vectra approaches sourcing and documentation.
Research library
Published literature behind the catalog.
Policies
Terms, privacy, returns, shipping and more.
Ordering & the shopping bag
How do I place an order?
Add products to your bag from the store, a product page or Build a Box, then go to checkout.
What payment methods are supported?
Eligible payment methods are shown at checkout once your address and total are confirmed.
Can I get bulk pricing?
Yes. Bulk Orders applies per-compound quantity tiers automatically as you add vials. Open the bulk ordering page to review the current tiers.
What happens to my bag if I sign in partway through?
Your bag is reconciled with your account rather than replaced.
Product documentation & quality
Where do I find a product’s Certificate of Analysis?
Open the product page and go to its Certificate of Analysis section, or search the COA library directly. When a report is not yet published, the page says so rather than showing a placeholder result.
What does the QR code on a vial do?
It brings you to that product’s page, with its COA available there once the matching report is connected.
How does Vectra approach manufacturing and sourcing?
The quality and manufacturing standards page describes the practices this storefront covers, and links out to the COA library rather than restating a lot’s test results.
Where can I read the research behind a compound?
The research library links each product page's published-literature section, kept separate from any claim about a specific Vectra lot.
Account, membership & points
Do I need an account to browse or add to my bag?
No. Signing in is only required at checkout, and your bag carries over through sign-in.
How does membership work?
Membership is free and adds entitlement, not a paid tier. Exact benefits appear in your account when enabled.
How do points work?
Points use a flat earn rate and a fixed redemption value with no expiry once earning is switched on. Redemption value and earning rate are set in Admin and aren't active today - see your account's points page for your current balance.
I didn’t get my sign-in code. What now?
Try requesting a new code after the cooldown, or contact support if it still doesn't arrive.
Orders, shipping & returns
How do I track an order?
Use guest order lookup with your order number, email, name or phone, each paired with the order's ZIP or postal code. Signed-in orders also appear in your account.
What’s the return policy?
Read the returns & refunds policy for the current outline.
What are the shipping options?
Read the shipping & delivery policy for what's confirmed today.
Who do I contact about something else?
Start on the contact page and include an order number if your question is about a specific order.
